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Laura Heller is Deputy Director of the Process Improvement Center for the Southern Institute on Children and Families. She joined the staff of the Southern Institute in January 2001 and has held positions as a Systems Analyst and Process Improvement Manager, where she provided technical assistance on data analysis for problem identification. Prior to joining the Southern Institute, Heller held positions with the South Carolina Department of Social Services, including Public Assistance Technician and Quality Control Reviewer, where she gained expertise in Aid to Families with Dependent Children, the Food Stamp Program and Medicaid eligibility processes. She also served as an Information Resource Consultant and Training Coordinator Instructor in the Statewide Automated Child Welfare Information System Development Project, where she gained knowledge and expertise in problem identification and data analysis, as well as training skills.
Heller is certified as a Quality Improvement Associate by the American Society of Quality. She also is a candidate for certification as a Lean Six Sigma Green Belt. Heller received a Bachelor of Arts Degree in Social Science from South Carolina State University.
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