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Center Materials

The Southern Institute on Children and Families established the Process Improvement Center to assist customers in improving the accuracy, efficiency and effectiveness of the eligibility process within public benefit programs that support lower-income children and families. The Process Improvement Center utilizes collaborative learning techniques and also offers additional consulting services to help government agencies, healthcare purchasers and health care providers find solutions that work.

Please click on the links below to view, download and/or print PDF versions of informational materials about the Process Improvement Center.

Brochure – This 12-page informational brochure provides a detailed overview of the Process Improvement Center.

Collaboratives – This one-page document provides additional details about the Collaborative experience, a 10-month engagement between Process Improvement Center staff, Collaborative faculty and teams made up of public program and private business representatives who share the common goal of rapidly achieving Medicaid and SCHIP eligibility process improvements.

Consulting Services – This one-page document describes consulting services available through the Process Improvement Center such as on-site technical assistance and consultation to Collaborative teams and individual organizations.

Frequently Asked Questions – This one-page document contains answers to frequently asked questions about the Process Improvement Center and the Collaborative experience.

Center Staff and Collaborative Faculty Bios – This one-page document provides bios for several Center staff and Collaborative faculty members who have extensive experience in areas such as process improvement techniques, Medicaid and SCHIP eligibility policies and procedures, health literacy and more.


© 2005-2011 Southern Institute on Children and Families
90-F Glenda Trace, Suite 326
Newnan, GA 30265
(803) 779-2607

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