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The Southern Institute
on Children and Families established the
Process Improvement Center
to assist customers in improving the accuracy, efficiency and effectiveness of
the eligibility process within public benefit programs that support
lower-income children and families. The
Process Improvement Center
utilizes collaborative learning techniques and also offers additional
consulting services to help government agencies, healthcare purchasers and
health care providers find solutions that work.
Please
click on the links below to view, download and/or print PDF versions of
informational materials about the
Process Improvement Center.
Brochure
– This 12-page informational brochure provides a detailed overview of the
Process Improvement Center.
Collaboratives – This
one-page document provides additional details about the Collaborative
experience, a 10-month engagement between Process Improvement Center staff,
Collaborative faculty and teams made up of public program and private business
representatives who share the common goal of rapidly achieving Medicaid and
SCHIP eligibility process improvements.
Consulting Services –
This one-page document describes consulting services available through the
Process Improvement Center
such as on-site technical assistance and consultation to Collaborative teams
and individual organizations.
Frequently Asked
Questions – This one-page document contains answers to frequently asked
questions about the
Process Improvement Center
and the Collaborative experience.
Center Staff and
Collaborative Faculty Bios – This one-page document provides bios for several
Center staff and Collaborative faculty members who have extensive experience in
areas such as process improvement techniques, Medicaid and SCHIP eligibility
policies and procedures, health literacy and more.
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